Unlike our return policy which requires the unit to be unused, bidet seats that we offer risk free trials for can be used, and returned used for a full refund within 30 days (period starts from the date ordered. Many Bidet's risk free trial program is an extension of our returns policy. Once they leave, check the shipment immediately. If the shipper will not allow you to check the package, have them make a note that further inspection is required, and make sure they sign it. Be sure to reference either your full name as it appears on the order or your order number. Instead, please reply to this email with pictures of the damage, or text pictures of the damage to 24, and reject delivery. If there is any shipping damage, do not sign for the package. Claims for damaged and/or missing items must be received within 24 hours of delivery. Regardless of if the reason is due to the unit being an incorrect size, measurement, shape, incompatible with the customers installation setup or the customer simply changing their mind, or is dissatisfied with the product. Returns Policy for integrated units, washlet+ units, and toilets:ĭue to the cost in the transporting these products, Bio Bidet, Studio Lux, Axent, VOVO and TOTO will NOT accept any returns of porcelain units for any reason. If a return is damaged to the point that it can not be resold on arrival back to the warehouse, no refund will be issued. NOTE: New unopened returns must be returned in a new unopened state for a refund. If you requested expedited shipping, when you placed your order, see Note at bottom of this page If you need to return an item, simply reach out via email ( ), online chat, or call us at 24 This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. the buyer simply no longer wants the product.the bidet does not fit the buyer's toilet.the buyer chooses to return instead of accepting the correct/non-defective item at no cost.In the following situations, the buyer will be responsible for return the shipping costs If there is an error on our end (you received an incorrect or defective item), we will make sure you get the correct item/non-defective item without any cost to you. You may return most new, unopened items within 30 days of delivery for a full refund. (The below applies to all items except for integrated units, washlet+ units, toilets, and open box units)
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